Return, Refund & Exchange Policy
At Arcis Jewels, we take pride in delivering thoughtfully crafted jewelry that you'll love. If you're not completely satisfied with your purchase, we're here to help.
Returns
We offer a 5-day return window from the date of delivery.
To be eligible for a return:
- Product must be unused and unworn
- Product must be returned in its original packaging
- Product must include all tags, accessories, pouches, and inserts received with the order
- Return request must be raised within 5 days of delivery
Products returned in used, damaged, altered, or incomplete condition will not be eligible for a refund.
Exchanges
We offer exchanges within 5 days of delivery, subject to product availability.
If the requested item is unavailable, customers may choose another product of equal or higher value by paying the price difference.
Damaged, Defective or Incorrect Products
If you receive:
- A damaged item
- A defective item
- An incorrect item
Please contact us within 48 hours of delivery with:
- Order number
- Unboxing video
- Product photographs
After verification, we will arrange a replacement or refund at no additional cost.
Non-Returnable Items
For hygiene and quality reasons, the following are not eligible for return:
- Products showing signs of wear
- Products damaged after delivery
- Items returned without original packaging
- Customized or personalized products
- Clearance or final sale products (if applicable)
Refunds
Once the returned product passes our quality inspection, refunds will be processed within 5–7 business days to the original payment method.
For COD orders, refunds will be processed via bank transfer or UPI after verification.
Return Shipping
For customer preference returns, return shipping charges may apply.
In case of damaged, defective, or incorrect products, Arcis Jewels will bear all return shipping costs.
Contact Us
For any return, exchange, or refund request:
Your satisfaction is important to us, and we will do our best to resolve your concern promptly.
